The content of the feedback questionnaire is set by the user with unlimited questions.
The question has associated with it the following attributes:
This is the form that displays the user defined template and records the responses using the parameters set in the feedback questions listed above.
The form may be called from a number of places in the CoolLogic CRM system when a customer is selected or directly from the customer dashboard ribbon.
The feedback response form also houses the facility to view previous responses from the same customer to monitor any changes.
Ready prepared feedback dashboard type analyses exist to show quantities of feedback responses collected etc.
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