Nestled between the Stock Control and CRM Modules the primary function of the Sales Order Processing module is the maintenance and progression of customer sales orders from entry to invoicing.
Just like the Stock Control module the standard sales order processing functions have been complemented with features dedicated to the efficient distribution and processing of bottled water and other associated products.
Such enhancements include the automated addition of associated products during the order progression stages e.g. For bottled water products when the water is added the bottle deposit etc. is automatically added.
This central order processing module will house and progress all orders all the way up to invoicing.
A brief summary of the functions available include:

Manual sales order entry & amendment:

Manual entry of orders

Non stock miscellaneous items

Stock Items

Audited price overrides

Telesales based order entry:

Express order entry:

A combination of the manual and telesales based order entry functions with customer set defaults for many of the data items.

Special Price Processing:

Maintain special prices by stock item

Effective dates

Price or margin based

Price change audits

Customer group special pricing:

A combination of the manual and telesales based order entry functions with customer set defaults for many of the data items.

Volume discount processing:

Pricing based upon volume range discounts

Manual order release:

If used without the mobile add-on this function will be used to modify delivered items and quantities and confirm order release ready for invoicing.

Customer returns processing

Standing Orders:

Maintain customer standing orders

Assign to routes

Frequencies by product

Product batch traceability:

Where applicable by product full batch traceability will list all customers who have received the items with selected batch numbers.

Subscription services:

This may be handled in a number of ways; use of the built in package services in combination with standing orders or via utilization of the generation maintenance charging by equipment.

Telephone order processing

Acting as a feeder system to the Sales Order Processing module and feeding itself from the Stock Control and CRM modules, the telephone order entry system has been designed as a dedicated telephone sales operator environment with quick access to there integrated module features:

Dedicated sales environment

Automated addition of associated products

Scrolling messages of the day

Duplicate order warnings

Scroll sales messages of the day

Loss of sale data collection

Back order processing

Delivery note narratives

Customer call rota integration

Previous order replication

Service due warnings

Automated start of the day operator functions

Promotion processing

Real time stock checking

Real-time price changes with audits

Route planning integration

Free test, ad-hoc order line processing for non stock items.

Water Cooler | Coffee | Vending | Bottled Water

Ask us how this module applies to your industry.

Can we help ?

Would you like to ask us a question or request a demo;